J.D. Power’s latest dealer study

J.D. Power’s latest dealer study underscores importance of underwriting department

COSTA MESA, Calif. — Answering questions such as “What’s needed to complete this customer’s financing?” appears to be the main theme of which finance companies scored well in the J.D. Power 2017 U.S. Dealer Financing Satisfaction Study and which ones did not.

Analysts determined great relationships trump low-interest rates and product mix when it comes to dealer satisfaction with auto financing institutions. According to the J.D. Power study released on Monday, the interactions between dealers and frontline personnel working in the finance company’s credit department are …

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